Powersports Service Manager

Cyclewise, Inc. – Middlebury, VT
Full‑Time • On‑Site • Leadership Role

Cyclewise Inc., Vermont’s Premium Powersports dealership, is seeking a highly organized, customer‑service‑driven Powersports Service Manager to lead our Service Department. This role is perfect for someone who knows how to create a predictable, professional, and rider‑focused service experience while confidently and clearly managing staff, workflow, and performance metrics.

If you’re driven by purpose, fueled by passion, energized by people, and motivated by building a high‑performing service team, you’ll feel right at home here.

Responsibilities

• Lead and manage daily operations of the Service Department
• Deliver exceptional customer service from intake through delivery
• Communicate clearly with customers regarding diagnostics, timelines, and repair recommendations
• Maintain an organized, efficient workflow for technicians and service writers
• Oversee scheduling, warranty, repair orders, and service bulletins and documentation
• Coordinate with the Parts Department to ensure timely parts availability
• Monitor and report on key service metrics, including:
  • Technician efficiency and productivity
  • Estimate and repair order accuracy
  • Workflow timeliness and on-time job completion
  • Proficiency metrics tied to accuracy, consistency, and process compliance
• Use performance data to improve department operations and customer experience
• Drive service sales and upsell opportunities by identifying repair and maintenance needs such as oil changes, tire services, transmissions, suspensions, brakes,
• Train, support, and coach service staff to uphold dealership standards
• Ensure compliance with safety procedures and Cyclewise quality expectations

Qualifications

• Strong background in service management within powersports or automotive environments.
• Knowledge of diagnostic tools and repair procedures, with the ability to troubleshoot complex mechanical issues effectively.
• Excellent customer service skills, with the ability to build lasting client relationships through clear communication and technical expertise.
• Experience with service writing and estimating software to accurately assess repair needs and costs.
• Strong sales acumen, with the ability to confidently upsell services while maintaining honesty and integrity.
• Strong leadership skills, capable of motivating a team and driving departmental performance with a calm, solution-oriented approach
• Organized and process driven

What We Offer

• Competitive compensation plus performance bonuses
• IRA contribution with employer match
• Healthcare contribution
• Paid Vacation time
• Paid personal time
• Paid holidays throughout the year
• Supportive, community‑driven dealership culture
• Partial uniforms provided to maintain a professional appearance
• Opportunities for training
• Employee discounts
• A chance to work with a passionate team and a loyal riding community

Embark on a rewarding career where your technical expertise meets energetic leadership. We’re committed to supporting your growth in the exciting world of powersports — apply today to join our passionate team.

How to Apply

Send a resume to: Tamara@cyclewisevt.com or call 802-388-0669 and ask for Tamara

Apparel Specialist – Cyclewise, Inc.

Full-Time | Customer-Facing | Powersports Apparel & Gear

Cyclewise is Vermont’s premium, rider‑focused powersports dealership, built on trust, expertise, and genuine connection with our community. We’re looking for an Apparel Specialist who brings equal parts product knowledge, customer care, and enthusiasm for helping riders stay safe, comfortable, and confident on every ride.

What You’ll Do

• Guide riders through gear selection—helmets, jackets, gloves, boots, protection, and lifestyle apparel for all segments-sport, adventure, cruiser, classic, and off-road
• Deliver personalized, transparent service that reflects Cyclewise's commitment to safety and comfort
• Manage inventory: ordering, receiving, tagging, organizing, and merchandising apparel and accessories
• Create an inviting retail experience through clean displays, seasonal layouts, and brand storytelling
• Meet with suppliers to learn new trends, restock, and collaborate on product offerings
• Educate customers on fit, safety ratings, materials, and product differences
• Support sales goals through product recommendations and upselling when appropriate
• Collaborate with the sales and service teams to ensure a seamless customer experience
• Maintain a tidy, organized showroom that reflects our professional standards
• Assist in online sales fulfillment
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What You Bring

• A genuine interest in riding culture, outdoor adventure, or technical gear
• Strong communication skills and a friendly, approachable presence
• Confidence in helping customers make informed decisions and guiding the sale
• Attention to detail—especially with sizing, fit, and safety considerations
• Ability to stay organized and proactive in a dynamic environment
• Retail or customer service experience (powersports or outdoor gear is a plus)
• Understanding of inventory turns, aging, and markdown plans
• Dedication to grow the department through collaboration, self-education and passion

Why Cyclewise

• A supportive, community-driven dealership culture
• Opportunities for training and product education
• Employee discounts on apparel, machines, parts, and service
• A team that values transparency, professionalism, and collaboration
• Support for personal growth

Benefits & Perks

Cyclewise offers a well-rounded, competitive benefits package designed to support your wellbeing, growth, and connection

Core Benefits

• Competitive hourly base pay plus commission
• IRA contribution with employer match
• Healthcare contribution
• Paid Vacation time
• Paid personal time
• Paid holidays throughout the year
• Supportive, community‑driven dealership culture
• Partial uniforms provided to maintain a professional appearance
• Opportunities for training
• Employee discounts
• A chance to work with a passionate team and a loyal riding community

We’re excited to find someone who shares our commitment to riders and wants to grow with us.

How to Apply

Send a resume to: Tamara@cyclewisevt.com or call Tamara at 802-388-0669